Items are placed in a sealed bag and then vacuum sealed again before being placed in a box.
We only ship to Canadian addresses.
- Browse through our store and add items you would like to your cart.
- Checkout securely and safely using Interac e-transfer.
- Your order will be fulfilled and shipped once PAYMENT is RECEIVED. You will have a tracking number right when we print your shipping label.
- If you do not send payment within 24 hours your order will regretfully be cancelled.
If you would like to add or edit your order, we ask of you to make a brand new order with the correct adjustments and email us regarding your old order so we can cancel it.
Please email us at email@example.com with your order number being the subject line.
Yes, all of our images are taken by our own photographers and of our very own products. You may notice the product images changing over time to reflect new and different products.
If you do not get your package within 3 business days of the expected arrival date, let us know and we will file a trace with Canada Post.
If a trace is filed, Canada Post will start a investigation (which can take up to 5 business days to complete). If they locate the package, they will ship it to you and you will get it a few days later.
We ship every package using Canada Post Xpresspost.
If you are tracking your package on Canada Post’s website and it has not updated in sometime, it is most likely due to your package missing a scan, which is fairly common. Usually if you check back within 24 hours, it will be updated.
Your privacy is our top priority. All orders are packaged in a plain and discreet manner with no indication of the contents. All contents will be vacuum sealed and wrapped in a parcel box.
You can track your package at the Canada Post website at www.canadapost.ca.
All orders placed and payments are received by 12:00PM EST will be shipped out the same business day (Monday-Friday), otherwise the next business day.
In this scenario, either if you entered a invalid/wrong address or were not present during the time of delivery from Canada Post, the package will be re-routed back to us. In this case, you will have to pay for shipping, a flat rate fee of $20 for us to ship the parcel out again with Canada Post Xpresspost. Please understand it is not our fault that it is being bounced back. The other option is we refund you back 50% of your payment.
If your package gets lost or stolen due to allowing the courier leaving it at your front porch or front door, we will not compensate for this matter. The only time we will compensate and send you a new order is if it gets lost or stolen during the tracking progress in Canada Post’s hands. This will result in a ‘Lost’ status when tracking it on the Canada Post website. The moment the status is ‘Delivered’, we are no longer responsible for your package.
All items sold are final sale. We do not issue refunds.
At the moment we are only accepting Interac e-transfers. Payment instructions will be provided with your order.
We hope to implement more payment options in the future.
Once an order is made it will be placed on hold until we receive payment. We will keep your order on hold for up to 24 hours. If payment is not made within 24 hours, your order will be cancelled and you will have to place a new order.
If you need more than 24 hours, please don’t hesitate to give us an email at firstname.lastname@example.org, so we don’t cancel your order.
e-Transfers can take up to a couple hours to process and notify us about your pending transfer. If within a few hours we haven’t accepted your payment, don’t be alarmed. We are probably working on other orders. Orders will be processed in the order of when payment was received. All orders placed and payments are received by 12:00PM EST will be shipped out the same business day (Monday-Friday), otherwise the next business day.